Privacy Policy zeuz88 – Protection of Our Members' Personal Data

01 Introduction

Zeuz88 ("Platform", "we") values the privacy of every individual who uses our services. This Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards.

As an online casino platform operating in Malaysia, we process certain member personal data as part of our daily operations — from account registration and deposit/withdrawal processing to the identity verification (KYC) required by regulatory authorities.

Our commitment is straightforward: your data is only used for legitimate purposes, stored securely using the latest encryption, and never sold or shared with unrelated parties. We believe transparency is the foundation of trust, and your trust is the lifeblood of zeuz88.

This Privacy Policy should be read in conjunction with Terms and Conditions zeuz88, which forms part of the overall agreement between you and our platform.

02 Personal Data We Collect

Zeuz88 collects your personal data through various interaction points on the platform. The following are the categories of data we may collect:

We do not collect any sensitive data such as health information, criminal records or biometric data unless specifically required by applicable legal obligations.

03 How We Collect Data

Your personal data is collected through the following methods:

• Account Registration: When you complete the registration form on zeuz88, you directly provide basic information such as your name, email, phone number, and password.
• KYC Process: During identity verification, you submit documents such as your national ID, driving licence, or passport for review by our team.
• Deposits and Withdrawals: Every time you make a financial transaction, relevant bank account information and payment details are collected for processing and record-keeping purposes.
• Platform Usage: Our systems automatically record technical data such as IP addresses, device types, browsers used, and platform usage patterns via cookies and similar tracking technologies.
• Support Communications: When you contact our support team via live chat or email, the conversation records are retained for reference and service improvement purposes.
• Promotions and Contests: If you participate in any promotions or contests organised by zeuz88, additional information may be collected in accordance with the terms of the relevant promotion.

04 Purpose of Personal Data Use

Zeuz88 uses your personal data solely for legitimate, stated purposes. We will not use your data for any other purpose without your prior consent. The primary purposes of data use are as follows:

• Account Management: Creating, maintaining and managing your member account, including profile updates and security settings.
• Transaction Processing: Processing deposits, withdrawals and all financial transactions accurately and securely.
• Identity Verification (KYC): Meeting regulatory requirements by verifying member identity and age in accordance with applicable laws.
• Fraud Prevention: Detecting, investigating and preventing fraudulent activity, money laundering and any misuse of the platform.
• Service Communications: Sending important notifications regarding your account, transactions, security updates and changes to terms.
• Marketing (with consent): Sending you relevant promotional information, bonuses and exclusive offers – only if you have consented to receive marketing communications.
• Platform Improvement: Analysing usage patterns to improve the user experience, platform performance and the range of games offered.
• Legal Compliance: Fulfilling legal and regulatory obligations applicable to the operation of our platform.

05 Data Sharing with Third Parties

Zeuz88 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. However, in the course of operating the platform, we may share your data with certain parties under the following limited circumstances:

• Payment Service Providers: Payment processing partners such as local banks, DuitNow, FPX, and e-wallet providers to facilitate your transactions.
• Verification Service Providers: Third-party identity verification companies that help us carry out the KYC process securely and efficiently.
• Game Software Providers: Game studios and software providers that partner with zeuz88 to deliver your gaming experience — only the minimum data necessary for smooth gameplay is shared.
• Regulatory Authority: Regulatory bodies, law enforcement agencies, or courts when we are legally required to do so.
• Analytics Services: Platform analytics tools that help us understand usage patterns and improve our services, using anonymised or de-identified data.

All third parties with whom we share data are required to comply with strict data security standards and may only use the data for purposes specified in their agreement with zeuz88.

06 Data Security Measures

The security of your personal data is the absolute top priority of zeuz88. We continuously invest in the latest security infrastructure to ensure your data is always protected against cyber threats, unauthorised access and data breaches.

Key security measures we implement include:

• 256-Bit SSL Encryption: All data transmitted between your device and zeuz88 servers is protected by 256-bit SSL encryption — the same level of security used by leading banking institutions.
• Database Encryption: Sensitive data stored in our databases, including financial information and KYC documents, is encrypted at rest.
• Strict Access Controls: Only authorised zeuz88 staff with a legitimate business need are permitted to access member personal data, and every access is logged for audit purposes.
• Two-Factor Authentication (2FA): Our internal systems are protected by multi-factor authentication to prevent unauthorised access.
• 24/7 Monitoring: Automated monitoring systems operate around the clock to detect any suspicious activity or intrusion attempts in real time.
• Regular Security Audits: Security assessments and penetration testing are carried out regularly by independent security experts to identify and address any vulnerabilities.

While we take all reasonable precautions, no system can guarantee 100% absolute security. Should any security incident involving your data occur, we will notify you within the timeframe required by applicable law.

07 Cookies and Tracking Technology

Zeuz88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collecting information about how you use the platform to help us improve website performance and usability.
• Functional Cookies: Remembering your preferences and settings such as preferred language and display preferences to deliver a more personalised experience.
• Analytics Cookies: Helping us understand traffic patterns and aggregate user behaviour for service improvement purposes.

You can manage your cookie settings through your browser settings at any time. However, disabling certain cookies may affect platform functionality and your gaming experience.

08 Your Rights Regarding Personal Data

As a zeuz88 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data:

09 Data Retention Period

Zeuz88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active Account Data: Retained for the duration of your active membership at zeuz88.
• Financial Transaction Data: Retained for a minimum of 7 years after the transaction date, in line with financial and anti-money laundering legal requirements.
• KYC Data: Retained for a minimum of 5 years after account closure or the end of the business relationship, in compliance with regulatory requirements.
• Technical Log Data: Typically retained for 90 days unless a longer period is required for security investigation purposes.
• Support Communication Records: Retained for 2 years for reference and service quality improvement.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be personally linked to you.

10 Changes to Privacy Policy

Zeuz88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or service improvements.

Whenever we make significant changes to this policy, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying notices within the platform about important changes that require your attention.
• Sending notifications via the email registered to your account for changes that directly affect your rights.

Continued use of the zeuz88 platform after changes are published will be considered your acceptance of the updated policy. If you do not agree with the changes made, please discontinue use of the platform and contact us to close your account.

11 Contact Us – Data Protection Officer

Zeuz88 has appointed a Data Protection Officer responsible for ensuring compliance with our privacy policy. If you have any questions, concerns, or complaints regarding how we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 via the live chat icon at the bottom corner of the zeuz88 platform.
• Privacy Email: [email protected] (displayed as text only)
• Support Email: [email protected] (displayed as text only)
• FAQ: Visit the FAQ us for instant answers to frequently asked questions about privacy.

We are committed to responding to every privacy-related enquiry within 5 business days and resolve formal complaints within 30 business days. If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP) or the relevant regulatory body.